Fusion CX IPO - Allotment & Listing Details

Fusion CX Limited was originally incorporated as Xplore-Tech Services Private Limited on February 25, 2004, was renamed Fusion CX Private Limited in 2024, and became a public limited company on March 13, 2025. Its registered and corporate office is in Kolkata, West Bengal, and it works in the customer experience (CX) and business process management sector.

The company provides customer experience services across voice, email, chat, social media and messaging channels, focused on telecom, high-tech growth and travel, BFSI, retail and healthcare clients. It operates 40 delivery centres across 15 countries. A subsidiary develops proprietary AI platforms for customer engagement, including Arya and MindVoice. The company is led by Pankaj Dhanuka as Chief Executive Officer, and its promoter selling shareholders are P N S Business Private Limited and Rasish Consultants Private Limited.

As per the DRHP, revenue from operations was Rs 991 crore and profit after tax was Rs 36 crore in FY24. This is a mainboard IPO, proposed to be listed on the BSE and NSE, comprising a fresh issue of equity shares of face value Re 1 each aggregating up to Rs 600 crore, along with an offer for sale of up to Rs 400 crore by the promoter entities, taking the total issue size to about Rs 1,000 crore. Of the fresh issue proceeds, Rs 292 crore is earmarked for repayment of debt and Rs 75 crore for investment in step-down subsidiaries Omind Technologies Inc and Omind Technologies Private Limited, with the balance for unidentified acquisitions and general corporate purposes. The company may also undertake a pre-IPO placement of up to Rs 120 crore. Nuvama Wealth Management, IIFL Capital Services and Motilal Oswal Investment Advisors are the book running lead managers, and KFin Technologies Limited is the registrar of the issue.